Last updated: 10 November 2026
Highland Cleaning Co. ("we", "us", "our") is a commercial cleaning contractor based in Inverness, Scotland (Company No. SC000000, VAT No. GB000000000). Contact us at info@highlandcleaning.co.uk or 01463 262806.
These terms apply to use of our website and to any cleaning services contract between you and Highland Cleaning Co. By using our website or entering into a contract with us, you agree to these terms.
All quotations are valid for 30 days unless otherwise stated. A quotation is not a contract. A contract is formed only when we confirm acceptance of your order in writing or commence work.
We will provide cleaning services as specified in the agreed quotation, using reasonable skill and care. We reserve the right to substitute methods or products provided the standard of service is maintained. Variations to the agreed specification must be agreed in writing.
We will: provide services with reasonable skill and care; ensure staff hold appropriate DBS checks where required; maintain public liability and employer's liability insurance; and comply with applicable health and safety legislation.
You agree to: provide safe access to the premises at agreed times; disclose any known hazards; notify us of changes to requirements; and pay invoices within the agreed payment terms.
Invoices are due within 30 days of issue unless otherwise agreed. Late payment may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services pending payment of overdue invoices.
Either party may terminate a contract cleaning agreement by giving 30 days written notice unless a longer period is specified in the agreement. One-off cleans cancelled within 48 hours of the scheduled date may incur a cancellation charge of up to 50% of the quoted price.
We maintain public liability insurance and will be liable for direct loss or damage caused by our negligence, up to the limits of our insurance cover. We are not liable for indirect or consequential loss. Our liability for any single claim is limited to the value of the services provided in the preceding three months.
If you are dissatisfied with any aspect of our service, please contact us at info@highlandcleaning.co.uk within 48 hours of the cleaning visit. We will investigate and respond within five working days.
These terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.